01
Elicitation
Begin with engagement statements that provoke a response and your conversation is underway.
Practical by design
The Strat Talk Approach
Conversational skills for the moments that matter.
The conversation arc
Better conversations begin with elicitation.
The best conversations begin with elicitation, continue with careful questions, end with an exchange of information, and are wrapped in rapport to enrich the connection.
02
Effective and Efficient Questions
Minimize the use of questions employing Jim’s EEQ formula.
03
Information Exchange
Rapport, Respect and Trust are essential for information exchange.
A steady practice
Three moves that keep a conversation human.
Listen with Intention
Notice what is said, how it is said and what the moment may need next.
Maintain Genuine Support
Create a connection that makes a useful exchange feel comfortable and natural.
Exchange with Clarity
Keep the conversation purposeful while preserving respect and trust.
Put it into practice
Start with the conversation in front of you.
Jim can help you find a practical way forward, whether you are planning training, a talk or a difficult exchange.
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